Privacy Policy

1. Information We Collect

We collect personal information that you provide when registering as a support professional, updating your profile, or submitting a contact inquiry. This includes your name, professional display name, email address, optional phone number, location (city, state, country), work experience history, credentials, and message content sent through inquiry forms.

2. Public vs. Private Information

Public Information: When you publish a professional profile, your display name, professional headline, biography, years of experience, city/state/country, technical skills, supported TV brands and streaming platforms, certifications, and work history become publicly visible across the directory.

Private Information: Your account password hash, private email address, phone number, incoming client inquiries, and billing/account settings are never exposed publicly unless you specifically choose to include them in your biography or correspondence.

3. Use of Information

We use collected data solely to:

• Maintain and display the searchable directory of TV activation specialists;
• Route client inquiries directly to the designated support professional's dashboard;
• Verify credential authenticity for verified badges;
• Prevent fraudulent registrations, spamming, and unauthorized trademark misrepresentation;
• Ensure platform security and log administrative audit trails.

4. Cookies and Session Storage

We use standard secure session cookies (with HttpOnly, SameSite=Lax flags) strictly for user authentication, rate limiting, and CSRF security protection. We do not sell personal data to third-party ad brokers.

5. Account Deletion & Data Rights

Support professionals have the right to edit, unpublish, or permanently delete their account and associated profile data at any time directly through the Account Settings dashboard.

6. Contact Us Regarding Privacy

If you have questions regarding this Privacy Policy, please reach out to our team at privacy@streamtechpro.com or via our Help Desk.